Did you know that consumers have never shown as little loyalty as they do today?
A survey from 2013 reveals that 63% of consumers swapped to a “new brand” – consumers that had previously been loyal to a particular brand or shop. 82% of those questioned added that they could have been prevented from changing brand. This lack of loyalty can be reversed, but if you don’t capture the customer’s attention or do something out of the ordinary, then the fact of the matter is that you will lose turnover. Contact us to hear more.